Job Description
Capita is one of the largest business process and administration companies in the UK. They handle back office operations for some of the biggest organisations in the country including government departments, NHS trusts, and major private companies. Right now their Birmingham office needs an Office Administrator to join the team on a full time basis.
This is a desk based office job with fixed hours and no weekend work. You come in Monday to Friday, do your work, and go home on time. If you want something stable with a well known employer and room to grow, this is worth applying for.
Job Role:
Your role sits at the heart of the office keeping everything organised and running on time:
- Managing emails and responding to internal and external queries
- Updating spreadsheets and databases with accurate information
- Filing and organising documents both digitally and in hard copy
- Booking meetings, arranging travel, and managing diaries for senior staff
- Processing invoices and basic financial paperwork when needed
- Supporting different departments with admin tasks as they come up
- Answering the phone and directing calls to the right person
Requirements
Capita is straightforward about what they need for this role:
- You must have the right to work in the UK
- Good written and spoken English
- Basic computer skills — Word, Excel, and Outlook are used every day
- Attention to detail — admin errors cause real problems so accuracy matters
- Organised and able to manage your own workload without being chased
- Comfortable handling confidential information responsibly
- A levels, GCSEs, or equivalent are sufficient — no degree required
- No previous admin experience is required for entry level positions
Who Should Apply for This Job?
Think honestly about whether this suits what you are looking for:
- You prefer working indoors at a desk rather than doing physical work
- You are good with computers and pick up new systems quickly
- You are organised and like keeping things in order
- You can handle a varied workload and switch between tasks during the day
- You communicate clearly in writing and on the phone
- You want Monday to Friday hours with no evenings or weekends
If that sounds like your kind of work, this role is a solid fit.
Pay, Hours and Leave
- £22,000 – £27,000 per year based on experience
- Full time: 37.5 hours per week
- Monday to Friday — 9:00 AM to 5:30 PM
- 25 days annual leave plus UK bank holidays
- Flexible working arrangements considered after probation period
- No overtime pressure — finish on time every day
Your First Few Weeks at Capita
Capita provides a structured induction for all new starters. In your first few weeks you will:
- Learn the internal systems and databases used by your team
- Understand the processes and workflows you will be supporting
- Meet the wider team and understand how different departments work together
- Go through data protection and confidentiality training
- Get clear guidance on your daily responsibilities and how performance is measured
You will have a line manager and a buddy to help you settle in during your first month.
What Capita Offers
- Competitive salary of £22,000 – £27,000 per year
- 25 days annual leave rising with length of service
- Company pension scheme
- Private healthcare options available
- Employee discount platform with savings on shopping, travel, and entertainment
- Learning and development programmes to help you grow your skills
- A large established company with offices across the UK
About Capita
Capita was founded in 1984 and is headquartered in London. They employ over 50,000 people across the UK and operate in sectors including government, healthcare, education, and financial services. Their Birmingham office is one of their key regional hubs handling large scale administration and business process work for major clients.
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