Amazon Work From Home Jobs - Part-Time/ Full-Time - Positions Available

Amazon is looking for people to fill Full Time and Part-Time Remote Customer Support Associate positions. These jobs are great for people who want to work at times and help Amazon customers on the phone by email or when they chat with us online. If you have what it takes you can apply for these Amazon jobs no matter if you are new, to this kind of work or have done it before.

Employees in this position will communicate with customers directly, answering questions, resolving common issues, and recording customer interactions using Amazon’s internal systems. There’s training before you go to regular work, to help new employees learn company processes and customer service standards.

Position Information

• Company: Amazon
• Job Title: Customer Support Associate
• Employment Type: Part Time, Full Time
• Work Mode: Home Work
• Experience: 0 - 2 Yrs
• Qualification: High School Diploma
• Working Hours: 30-40 Hours Per Week
• Schedule: Flexible
• Hourly Rate: Competitive (depending on location and shift)

Main Responsibilities

The Customer Support team helps customers with questions about their orders and account services. Depending on your assigned process, your daily work could include:

• Answer customer questions via phone, email and live chat.
• Assisting customers with account access and profile updates.
• Information about orders, deliveries and returns.
• Respond to basic questions on service with company procedures.
• Accurately record customer conversations in the system
• Escalate complex cases to the appropriate support team.
• Check the customer information before updating it.
• Comply with company quality and security standards in all communications.
• Execute assigned duties during scheduled shift.
• Maintain your professionalism in all customer conversations.

Minimum Qualifications

Applicants for this position should possess:

• Equivalent qualification or high school diploma.
• Some computer knowledge.
• Excellent written and oral communication skills.
• Ability to type and work with various computer applications.
• Reliable internet connection for the purpose of remote work.
• Quiet place for working on customer interactions
• Ability to work independently on assigned tasks.

Experience in customer service is helpful but not required.

Required Skills

Successful candidates usually demonstrate they:

• Good listening ability.
• Open communication.
• Typing skills.
• Sharp eye for details.
• Managing time.
• Ability to handle routine customer problems.
• Simple web surfing.
• Accountable Work Ethic
• Skills to adapt to changing work demands.
• The ability to learn new software applications.

Work Schedule

This is a part time position and hours are flexible.

Employees generally work 20 to 30 hours per week.

Shifts may include: *Business needs will determine if

Morning Afternoon Evening Week-ends

Shift allocation is governed by operational needs and employee availability.

Training 

Successful candidates receive training from the company and then work independently to handle customer interactions.

Training usually includes:

Customer service processes.
Systems and tools of the company.
Communication protocols
Data privacy standards.
Procedures for problem resolution.

Salary and Employee Benefits

Compensation is commensurate with location, schedule and pay structure within the company.

Eligible employees may be entitled to:

A competitive hourly rate.
Flexible working hours.
Paid training
Health & Wellness Benefits for Eligible Employees.
Discounts on eligible Amazon products and services for employees.
Tools for Learning and Internal Training Access
Opportunities to apply for other positions within the company based on business need and eligibility.

Benefits vary by employment status and by local company policies.

Work Environment

Employees work from home with the communication systems approved by the organization.

Applicants should possess:

Reliable internet connection.
A distraction-free work environment.
A computer installation meeting company standards.
Availability during scheduled working hours.

Should be able to keep confidentiality and communicate professionally in dealing with customer information.

Selection Process

The recruitment process normally includes:

• Application online.
• Application review. 
• Virtual interview or assessment, where appropriate.
• Verification of documents.
• Last choice.
• Training & Orientation.

Only candidates who have been shortlisted will be contacted for the next stage of recruitment.

Documents Required

Applicants should have the following documents ready:

Resume updated.
Government ID Picture.
Academic Certificates.
M. No.
E-mail Address.
Bank Account Details (required) (after selection).

About Amazon

Amazon has a lot of businesses all around the world. They do things like sell stuff online help people store information on the internet stream music and videos and get packages delivered to peoples homes. The people who work in Customer Support at Amazon talk to customers to answer their questions fix any problems they are having and make sure everything is written down correctly.