Senior management role within NYC Transit's Station Environment & Operations division. You'll oversee all operations — customer service, cleaning, maintenance, and safety — across a zone of approximately 125 subway stations.

Reports to the Vice President of Station Environment & Operations.

Responsibilities

• Manage day-to-day operations across ~125 subway stations
• Lead project groups handling cleaning, sanitizing, painting, and track tile operations
• Create and enforce policies for customer service, cleanliness, and ADA accessibility
• Oversee budgeting, resource allocation, and inventory control
• Monitor station performance and recommend service improvements
• Ensure staff training and compliance with safety and OSHA regulations
• Handle unionized workforce matters per Collective Bargaining Agreements

Requirements

• Bachelor's in Business, Public Administration, Transportation Management, or related field
• 10 years relevant experience — 7 must be in a managerial/supervisory role
• Strong leadership of large unionized teams
• Knowledge of ADA regulations, automated fare collection, and construction trades
• Excellent communication and decision-making skills

Benefits & Additional Info

• Salary: $135,728 – $192,646
• Eligible for the 55-a Program
• Annual financial disclosure required if salary exceeds $105,472
• All appointments made on NYCT payroll